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WHAT IS UNIFIED MESSAGING?

In today's information age, there are a multitude of ways to communicate with your customers including voice, fax, and email. Chances are your company uses all three. As the pace of business increases, so does the number of messages business professionals must manage and be responsive to every day. A recent study published in the Wall Street Journal found that the average employee sends and receives more than 200 messages per day. More time is spent managing these messages than tending to mission-critical tasks at hand. The difference between business success and failure can be a company's ability to handle these different customer interactions well.

By implementing unified messaging, users can take back control of their business communications. Unified messaging allows companies to gain a competitive advantage, improve customer service and employee productivity, while realizing tremendous cost savings.

HOW DOES IT WORK?

Unified messaging provides a single point of access to all three message types voice, fax, and email from virtually any communications device telephone, personal computer or Web browser through the Internet. In the user's familiar email inbox, a unique icon identifies each message type. This single point of access and control increases employee productivity while improving communications with both customers and co-workers.

When out of the office or on the road, users can access and manage all their messages through the Telephone User Interface (TUI). Using the TUI, an employee can dial into their unified messaging system from any telephone and be able to quickly and efficiently listen to and respond to any message waiting in their inbox. They will be able to access and manage all three message types voice, fax, and email with just one phone call. The user can listen to their email messages using text-to-speech technology and respond to that email message with a voice message. The user can listen to the header of their fax message, forward that message to someone else, or even print it to the closest fax machine.

When in the office or on the road with a laptop, the Graphical User Interface (GUI) allows users to view all their messages, voice, fax, and email from their desktop computer or by dialing into the network using an Internet connection.

Unified messaging provides professionals with more flexibility when traveling, improves employee productivity while in the office and on the road, and gives companies the competitive edge they're looking for.

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